Privacy Policy

Effective Date: September 21, 2026

20/20 Inspection Solutions LLC ("2020 Inspection Solutions," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information about you when you visit our website, request a home inspection, or otherwise communicate with us, including by phone, text message (SMS), or email.

1. Information We Collect

We may collect the following information when you use our website, request a quote, schedule an inspection, or contact us:

  • Contact information, such as your name, mailing address, email address, and phone number (including mobile number)
  • Property information related to the inspection you are requesting
  • Payment information when you pay for services
  • Communications you send us, including messages, call recordings, and text messages
  • Technical information such as IP address, browser type, and device information collected automatically through cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

  • Schedule, perform, and follow up on home inspection services
  • Respond to your inquiries and provide customer support
  • Send appointment confirmations, reminders, and inspection reports
  • Process payments
  • Send you marketing communications, where you have consented to receive them
  • Improve our website and services
  • Comply with legal obligations

3. SMS/Text Messaging Communications

By providing your mobile phone number and opting in through our website, forms, or other means, you consent to receive text messages (SMS) from 20/20 Inspection Solutions related to appointment scheduling, reminders, inspection updates, and — where you have separately opted in — marketing offers. Consent to receive text messages is not a condition of purchasing any services.

  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP at any time to opt out of receiving text messages from us.
  • Reply HELP for assistance, or contact us at the phone number or email below.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate our business (such as scheduling software, payment processors, and our customer relationship management platform)
  • Professionals or parties involved in a real estate transaction related to your inspection, when you direct us to do so (e.g., a real estate agent or buyer/seller you designate)
  • Government authorities or other parties when required by law

As stated above, mobile opt-in data and consent for text messaging is never shared with third parties for their own marketing purposes.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

You may opt out of marketing text messages at any time by replying STOP, and out of marketing emails by using the unsubscribe link in any email we send. You may also contact us directly using the information below to update your preferences or request that we delete your information, subject to applicable law.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the date of the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of those changes.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

20/20 Inspection Solutions LLC
5717 Jones Rd, St. Cloud, FL 34771
Phone: (321) 877-6247
Email: [email protected]